At Kekaya Gold Limited, we prioritise providing a seamless and secure shipping experience for our valued customers. Please review our shipping policy outlined below:
We exclusively utilise the services of the Indian Postal system for all shipments. This ensures widespread accessibility and reliability across various locations.
Orders are processed promptly upon receipt, and we endeavour to dispatch all orders within 2 business days from the date of purchase. Please note that processing times may be extended during peak seasons or promotional periods.
Once dispatched, you can expect your order to be delivered within 7 business days. While we strive for timely delivery, please be aware that actual delivery times may vary depending on factors such as location and unforeseen circumstances.
Shipping costs are calculated based on the weight of the package and the shipping destination. The shipping charges will be displayed at the checkout before you finalise your purchase.
Upon dispatch of your order, you will receive a shipping confirmation email containing tracking details. This allows you to monitor the progress of your shipment and anticipate its arrival.
Please note that we currently only offer shipping within India. We apologise for any inconvenience this may cause to our international customers.
In the rare event that your shipment is damaged or lost during transit, please contact our customer service team immediately. We will work diligently to resolve the issue and arrange for a replacement or refund as necessary.
If you have any questions or concerns regarding your shipment, our dedicated customer support team is available to assist you. Please don't hesitate to reach out to us via email, phone, or live chat for prompt assistance.
At Kekaya Gold Limited, we are committed to ensuring a smooth and reliable shipping process for all our customers. By adhering to our shipping policy, we aim to provide you with a hassle-free experience as you invest in the future of gold with us.
Thank you for choosing Kekaya Gold Limited for your precious metal investments. We appreciate your trust and look forward to serving you with excellence every step of the way.