No Refunds: Due to the nature of digital gold purchases and the fluctuating market value of gold, we do not offer refunds for any gold purchases made through our platform.
Delivery or Sale Options: Upon purchase, customers have the option to either take delivery of the physical gold or sell the gold back to us at the current market price and encash the value.
Delivery Process: If you choose to take delivery of physical gold, please refer to our delivery process outlined in the respective section of our website/app or contact our customer support for assistance.
Selling Back Gold: If you prefer to sell the gold back to us, you can do so by using website/app or by contacting our customer support team. The amount you receive will be based on the current market price of gold at the time of sale.
Market Fluctuations: Please note that the market value of gold may fluctuate, and the amount you receive upon sale may be different from the initial purchase amount.
Customer Support: If you have any questions or need assistance with the delivery process or selling back gold, please don't hesitate to contact our customer support team. We're here to help.